Return & Refund Policy – sjcarter.com

At sjcarter.com, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase (receipt or order confirmation) is required

Non-Returnable Items

Certain items cannot be returned, including:

• Personal care and hygiene products
• Beauty products that have been opened or used
• Items marked as “Final Sale”

Return Process

To initiate a return, you must request approval first. Once your return request is approved, you will receive instructions on how and where to send your item.

Returns sent without prior approval may not be accepted.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service, as we are not responsible for lost or missing returns

Refunds

Once your return is received and inspected:

• You will be notified of the approval or rejection of your refund

• If approved, your refund will be processed to your original payment method within 5–10 business days

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider, as processing times may vary
• Allow additional time before the refund is officially posted

Exchanges

We only replace items if they are defective or damaged. Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must report it within 48 hours of delivery. Claims made after this period may not be accepted.

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We reserve the right to update or modify this policy at any time without prior notice.